Frequently Asked Questions

Welcome to Parfums de Rêve

We believe luxury fragrance shopping should be an exceptional experience from beginning to end. Below, you'll find answers to our most frequently asked questions about our fragrances, orders, shipping, preorders, and policies.

Authenticity & Our Fragrances

Are your fragrances 100% authentic?

Absolutely. At Parfums de Rêve, authenticity is our priority. Every fragrance we offer is guaranteed to be authentic. We source our inventory through trusted suppliers and distributors to bring you genuine luxury and niche fragrances at exceptional prices.

Why are your prices lower than traditional retail prices?

As an independent fragrance boutique, we work with various suppliers and distributors to source authentic fragrances at competitive prices. This allows us to offer luxury and niche fragrances at more accessible prices without compromising authenticity.

Are you an authorized retailer for the brands you carry?

Parfums de Rêve is an independent fragrance retailer. We are not necessarily affiliated with or officially authorized by the fragrance houses whose products we offer.

What is the difference between a tester and a regular retail bottle?

Tester fragrances contain the same authentic fragrance as their retail counterparts.

The primary difference is packaging. Testers may arrive in a plain brown or manufacturer-designated tester box rather than the decorative retail packaging.

Unless otherwise stated in the product description, our testers are brand new and have never been sprayed.

Cap inclusion and packaging details are specified on each product listing.

Are tester fragrances used?

No. Our testers are sold brand new and unsprayed unless a product is explicitly described otherwise.

Do testers come with caps?

Some do, and others may not. Please review the individual product description, where cap and packaging information is provided.

Why does my fragrance packaging look different from pictures online?

Manufacturers occasionally update their packaging, labels, bottle designs, and presentation. Packaging may also differ depending on the production batch or distribution market.

These differences do not necessarily indicate an authenticity issue.

Orders & Preorders

What does preorder mean?

A preorder allows you to reserve a fragrance before it arrives in our inventory.

Preorder items are not available for immediate shipment. Each product listing includes an estimated arrival timeframe.

How long do preorders take?

Arrival times vary by fragrance and supplier. Many of our preorders have estimated arrival windows of 2–5 weeks, but the specific timeframe will always be stated on the product listing.

These are estimates rather than guaranteed delivery dates.

Can preorders experience delays?

Yes. Although we work closely with our suppliers, international shipments, customs clearance, transportation, and distributor schedules can occasionally affect arrival times.

We appreciate your patience and will communicate significant delays when they arise.

Can I cancel a preorder?

A 5% cancellation fee may apply to customer-requested cancellations made before the estimated arrival timeframe has expired, as disclosed before purchase and where permitted by law.

If the stated timeframe passes and we cannot fulfill your order as required, applicable cancellation and refund rights will be honored.

Please review our Preorder Cancellation Policy for complete details.

Can I order an in-stock fragrance and a preorder fragrance together?

Yes! If your order contains both in-stock and preorder fragrances, the items may ship together once the preorder arrives.

If you would prefer to receive your in-stock fragrance sooner, please contact us to discuss separate shipping arrangements. Additional shipping charges may apply.

Can I change or cancel an order after placing it?

Please contact us as soon as possible at support@parfumsdereve.com.

We will do our best to accommodate changes before an order enters fulfillment. Once an order has been shipped, changes or cancellations may no longer be possible.

Preorders are subject to their separately disclosed cancellation terms.

Shipping & Delivery

Where do you ship from?

All orders are fulfilled from Michigan, United States.

Which shipping carriers do you use?

We primarily ship through FedEx and may use USPS or another eligible carrier depending on the destination and applicable fragrance shipping restrictions.

How long does shipping take?

In-stock orders are generally processed within 1–3 business days after payment verification.

Estimated shipping transit times are typically 2–4 business days for eligible destinations after carrier acceptance, although actual times vary.

Processing time and carrier transit time are separate.

Why does my tracking say "Label Created" or "Shipment Information Sent"?

Shipping labels may be generated before the carrier physically receives or scans the package.

A label-created notification does not necessarily mean your package has been accepted by the carrier.

Tracking will update as the package moves through the shipping network.

Why hasn't my FedEx tracking updated?

Some shipments may experience delays between carrier pickup, facility processing, and their first visible scan.

If tracking remains unchanged for an unusual period, please contact us. We will review the shipment and assist with a carrier inquiry when appropriate.

Do you ship to Puerto Rico, Hawaii, and Alaska?

Shipping availability depends on the destination, fragrance classification, and carrier restrictions.

Certain locations may require alternative shipping services or longer delivery periods. Some products or destinations may be ineligible for shipment.

Do you offer expedited shipping?

Expedited shipping may be available for eligible orders and destinations, subject to fragrance transportation regulations and carrier availability.

Please contact us before placing a time-sensitive order so we can discuss available options.

Will my order require a signature?

Certain high-value orders may require signature confirmation to provide additional delivery security.

What if my package is delayed or lost?

Please contact us with your order number.

We will review the tracking information and, when appropriate, contact the shipping carrier to investigate.

Each situation is reviewed individually, and applicable customer rights remain protected.

What if my package says delivered but I haven't received it?

We recommend checking your delivery area, household members, building reception, and carrier delivery details first.

If your package is still missing, please email us so we can review the available delivery information and assist with the next steps.

Returns & Refunds

What is your return policy?

Eligible brand-new, unopened retail fragrances may be returned within 14 calendar days of confirmed delivery, subject to our Refund Policy.

Products must remain unused and in their original sealed packaging.

Please contact us before sending a return.

Can I return a tester fragrance?

Tester fragrances are final sale for change-of-mind returns.

This does not affect applicable rights relating to defective, damaged, incorrect, or materially misrepresented merchandise.

Can I return a fragrance after opening or spraying it?

Opened, sprayed, tested, or used fragrances are not eligible for change-of-mind returns for hygiene and product-integrity reasons.

Applicable consumer rights for defective or incorrect merchandise remain unaffected.

Who pays for return shipping?

For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated or required by law.

What if my fragrance arrives damaged or incorrect?

Please email support@parfumsdereve.com as soon as possible, preferably within 48 hours of delivery.

Include your order number and photographs of the product and packaging if available.

We will review the issue and assist with an appropriate resolution. This preferred reporting timeframe does not limit statutory rights.

How long do refunds take?

Once an approved return has been received and inspected, eligible refunds will be processed to the original payment method.

The time required for funds to appear depends on your bank or payment provider.

Payments & Customer Support

What payment methods do you accept?

We accept the payment methods displayed at checkout, including eligible major credit and debit cards and available accelerated payment options.

Is shopping on your website secure?

Our online store is powered by Shopify, which provides secure checkout infrastructure and payment-processing protections.

Do you offer gift cards?

Yes! Parfums de Rêve gift cards are available through our website and make a wonderful gift for fragrance lovers.

How can I contact customer service?

We are always happy to assist you.

Email: support@parfumsdereve.com

Instagram: @parfums_de_reve

TikTok: @parfumsdereve

We aim to respond to inquiries within 24–48 hours.

Still Have Questions?

At Parfums de Rêve, your trust means everything to us. Whether you're discovering a new fragrance, placing your first order, or adding something special to your collection, we're here to make your shopping experience as seamless and enjoyable as possible.

For additional assistance, please contact support@parfumsdereve.com.

With appreciation,

The Parfums de Rêve Team